Be the first to know
Join Our Newsletter
Hear about new styles, collections, and fabrics before everyone else.
Thank you for choosing Southern Roots. You have made an investment in lasting quality that will bring years of enjoyment and comfort. Please retain your proof of purchase and this warranty card to substantiate a claim. This limited warranty applies to new residential upholstered furniture and applies to the original purchaser only.
Southern Roots warrants this product to be free from defects in material and workmanship for the length of time specified on the following pages for each component.
All claims for service must be accompanied by proof of purchase. You should contact the designer from whom the furniture was purchased to request warranty service.
Southern Roots warrants to you, the original purchaser, protection against manufacturing defects in the frame. This warranty applies for the lifetime of the product, provided it remains upholstered in the original fabric or leather and is used under normal conditions. The portion of the repair or replacement cost covered by this warranty will be prorated based on the expected lifetime of the frame within furniture industry standards.
Innerspring and Memory Foam mattresses are warranted to be free of defects for 5 years by the mattress manufacturer. Mattress covers are excluded from this warranty. If defects appear (under normal use and service), during the first 5 years, we will, at our option, repair or replace the mattress at no charge to the original purchaser.
Swivel rockers, swivel gliders, and sleeper mechanisms (all metal parts) are warranted to be free of defects for 2 years from the date of original purchase.
The springs are warranted for a period of 5 years from the date of original purchase against breakage and manufacturing defects under normal use and conditions.
Southern Roots provides to you a warranty against defects in fabric material or workmanship for a period of one year from the original date of purchase under normal use and care. This warranty covers seam failure, fabric separation, and nap loss, but does not cover pilling, fading, dye lot variations, or damage caused by heavy soiling or abuse.
NOTE: Due to dye lot variations from fabric suppliers, Southern Roots cannot guarantee dye lot matches unless products are purchased simultaneously.
Southern Roots provides to you a warranty against defects in leather material or workmanship for a period of one year from the original date of purchase under normal use and care. Please note that leathers are handcrafted by highly skilled artisans, but are subject to some natural variations. Hide marks, wrinkles, brands, scratches, blemishes, color variations, and distress marks are intrinsic to leather products and only enhance the individual character and beauty of each piece.
NOTE: Due to dye lot variations from leather suppliers, Southern Roots cannot guarantee dye lot matches.
Our back cushions are filled with 100% polyester fiber encased in a sewn ticking which contains internal baffles to help the cushion maintain its shape and comfort. Toss pillows are filled with 100% polyester fiber encased in a sewn ticking. Back pillow and toss pillow filling materials are under warranty for 1 year against the loss of resiliency.
Southern Roots warrants to you, the original purchaser, protection against abnormal loss of resiliency of the upholstered seat cushions for 10 years from the date of original purchase, as long as the product is used under normal wear in normal conditions. Abnormal wear and abnormal loss of resiliency should not be confused with some softening and flattening of the foam and materials, which are considered normal wear and not defects.
All cushions meet California flammability requirements for Technical Bulletin 117-2013. As of 6/1/2014 all foam purchased by Southern Roots from our suppliers and used in our products does not contain fire retardant chemicals.
For fabrics or leathers, blot up spills immediately to prevent stains. If necessary, consult your designer or a professional cleaning service to determine appropriate cleaning needs. Vacuum regularly and rotate cushions for maximum longevity. Never use rotating brush attachment. (Note: Leather cushions are not reversible.) Never expose upholstery fabric or leather to sunlight for any lengthy period of time. Cushion and pillow care couldn’t be easier. Occasionally fluff, turn, and rotate them to wear evenly.
The warranty covers reasonable and customary labor charges for the purpose of repairing or replacing warranty parts or components during warranty periods expressly provided for above. Warranty service must be performed by the authorized Southern Roots designer where the purchase was made.
Warranty claims must be submitted with the original proof of purchase and a brief description of the defect. There are some repairs that can be made in the home and your authorized designer will handle those repairs.
All warranty claims will be handled by repair or replacement of the defective part or component, at the discretion of Craftmaster. The warranties and remedies set forth in the Limited Warranty are exclusive and in lieu of all other written or oral warranties or remedies of any kind.
There are no implied warranties with respect to this product, including without limitation, any implied warranty of merchantability or fitness for any particular purpose, and any and all such implied warranties are expressly excluded.
In no event shall the designer be liable for any incidental or consequential damage on account of any breach of warranty or other claim with respect to this product.
Under the warranty, Southern Roots obligation is limited to repairing or replacing any part or parts (except those not covered by the warranty) that are found to be defective in material or workmanship upon examination by Southern Roots. We will do our best to locate repair technicians in your area for services needed. If we are unable to find a technician in your area, you will be responsible for locating one.
Southern Roots products are designed for residential use only. Placement in a commercial or rental property, institutions, or any other excessive application voids the warranty.
In the event of any improper use, abuse, accident, or damage after the sale, this warranty does not apply.
This warranty does not cover pick up, inspecting, packing, or any freight or other transportation charges.
This warranty does not cover shipping and handling damage.
This warranty does not cover labor costs to repair or replace the black dust cover on the underside of the furniture.
Because of the craftsmanship involved and natural materials used in the manufacturing process, minor variations will occur from piece to piece. This warranty therefore does not cover such minor differences between floor samples and a customer’s order.
Should you have any questions about this warranty, please contact your authorized Southern Roots designer.
The warranty shall be governed by the laws of the State of North Carolina.
Hear about new styles, collections, and fabrics before everyone else.
